Job Position: Customer Care Officers

Location: Owerri, Imo

Job Description

• Customer Care Officers reports to the Banking Services Supervisor at the branch level and are responsible for ensuring a quality customer experience, receiving and opening accounts for clients into the banking hall and implementing the front office administrative activities.

Duties

• Provide excellent customer service to all current and prospective client, even among peak hours
• Cross-sell products and services to current and prospective clients in the branch and during marketing sales drives
• Provide product and account information to clients
• Identify and escalate service improvement opportunities through client interaction and feedback and ensure successful resolution of customer requests or concerns.
• Recommend prospective clients to AROs and Savings Representatives for initial processing.
• Ensure timely, compliant and customer-friendly account-opening and contract signing processes and assist clients with documentation as needed; provide support on account opening in the branch and in the field. Copied: www.hotnigerianjobs.com

Qualifications and Experience

• ND, HND or B.SC level of education.
• Minimum 3 years of experience, preferably in banking or retail services.
• Basic mathematics, business acumen and analytical skills.
• Proficiency in Computer Applications Excel /Microsoft Office and data entry skills.
• Fluency in English required, Igbo or other local language skills strongly desirable.

Candidate Profile:

• Oriented towards high-quality and friendly customer-service standards.
• Ability to anticipate, understand and respond to customer needs and an effectively communicate benefits of FINCA's products and services.
• Willingness to relocate to Owerri, Nigeria.
• Highly attentive to detail with excellent organizational and documentation skills.
• Strong fit to FINCA's desired corporate culture and values, and is committed to furthering FINCA's mission and vision. In particular, must demonstrate a commitment to transparency and integrity.
• Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work.

Application Closing Date
16th April, 2014.

View the link below:

http://fincang.simplicant.com/job/detail/15247-customer-care-officers